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Frequently Asked Questions
Quick answers about ordering, payments, shipping, and returns at 10KSTORE — aligned with our policies and checkout.
Last updated: 25 September 2026
How do I know my order was placed?
After checkout you continue to payment for that order. When payment succeeds, you should receive confirmation by email. You can also sign in to view order history when an account is available. If anything looks wrong, contact us with your order number via Contact.
What payment methods do you accept?
Depending on your device, you may pay by card, Google Pay, or Apple Pay on the payment step. Each order is processed by our active payment service provider (Airwallex or LianLian Global) — you do not choose the provider at checkout. You are not asked to enter full card numbers in regular 10KSTORE checkout fields. See Terms & Conditions for more detail.
Are prices in Australian dollars?
Yes. Product and checkout totals on this storefront are displayed in Australian dollars (AUD) unless we clearly show otherwise for a specific order record.
Where do you ship?
We ship to Australian delivery addresses entered at checkout. See our Shipping Policy for delivery areas, options, and charges.
How long will delivery take?
At checkout, each shipping option shows an estimated timeframe in business days and an “Est. delivery by” date based on the same estimate logic (currently about 6 business days for Standard and about 3 for Express). These are estimates, not guaranteed arrival dates — processing, supplier location, and carrier factors can change timing. Full detail is in our Shipping Policy.
Can my order arrive in multiple packages?
Yes. Items may ship from different suppliers or warehouses, including international fulfilment. You may receive more than one package or tracking reference for a single order. Shipping fees at checkout apply to the order for the method you choose, as described in our Shipping Policy.
Will I get tracking?
When tracking is available, we aim to share it by email or through your order details. Availability depends on how the item is fulfilled and which carrier is used; some shipments may have limited updates.
My order is late — what should I do?
Compare against the estimate shown at checkout, remembering that estimate is not a guarantee. If delivery is well beyond that window or tracking stalls, contact us with your order number at Contact or support@10kstore.com.
How do returns and refunds work?
Start on our Returns & Refunds page for full detail. Contact support within 30 calendar days of delivery if you have an order issue so we can assess it promptly. We do not generally accept change-of-mind returns. Australian Consumer Law remedies may apply for faulty or misdescribed goods and are not limited to that notification window.
How do I reach customer support?
Use the Contact page or email support@10kstore.com. Include your order number for order-related questions.