Shipping Policy

10KSTORE is an Australia-focused online store. Prices and shipping charges on this website are shown in Australian dollars (AUD) unless we clearly state otherwise for a specific order record.

We work with a network of suppliers and fulfilment partners. Items in your order may ship from domestic or international locations, including dropship and multi-warehouse fulfilment. That means processing times, carriers, and delivery windows can differ from item to item.

Orders may ship from our Australia order fulfilment location when that applies to the items you bought, or directly from third-party domestic or international suppliers. We do not stock every product at one address, and fulfilment origin may differ from item to item within the same order.

When used for dispatch, fulfilment may be coordinated from our Australia warehouse location (11 Barrows Way, Balga, Western Australia 6061, Australia). This is an operational fulfilment site — not a registered Australian office, retail store, or walk-in service point.

International legs and split shipments are possible. Checkout delivery estimates remain estimates only; they are not guaranteed arrival dates and can change with supplier or carrier factors.

After you complete checkout and payment, we confirm your order and begin processing it for shipment. Processing time depends on product availability, supplier location, and whether your order needs to be prepared or sourced before dispatch.

Processing is separate from transit time. A delivery estimate shown at checkout does not start until your order (or each part of it) has been handed to a carrier, and actual dispatch dates can vary.

We ship to addresses within Australia using the shipping address you enter at checkout. We do not guarantee delivery to every remote or restricted location; if we cannot fulfil your order to your address, we will contact you.

Please make sure your shipping details are accurate. We are not responsible for delays or failed delivery caused by incorrect or incomplete addresses you provide.

At checkout you can choose from the shipping options displayed for your order — typically Standard Shipping and Express Shipping. The fee for each option is calculated and shown before you pay, together with any applicable merchandise subtotal, discounts, and tax lines.

Shipping charges follow our current storefront configuration: Standard and Express rates are loaded from our shipping rates service (the same source used when your order is created). When shown at checkout, free Standard shipping may apply if your merchandise subtotal meets the free-shipping threshold displayed for that option.

We do not change shipping fee calculation on this policy page. If a total or shipping line looks incorrect, contact us with your order details before or after placing the order.

At checkout, each shipping option shows an estimated timeframe in business days (Monday–Friday, excluding public holidays in the relevant jurisdiction). For reference, our checkout currently uses about 6 business days for Standard and about 3 business daysfor Express when displaying those estimates — the same basis as the “Est. delivery by” date shown on the shipping step.

These timeframes are estimates only. They are not guaranteed delivery dates or service-level commitments. International sourcing, supplier delays, carrier capacity, weather, customs handling (where applicable), and split shipments can extend delivery beyond the estimate shown at checkout.

For more questions about timing, see our FAQs.

One order may arrive in more than one package if items ship from different suppliers or warehouses. You may receive separate dispatch notifications or tracking for each shipment.

Shipping fees at checkout apply to the order as a whole for the method you select; we do not charge separate checkout shipping fees per package unless clearly shown before payment.

When tracking is available for your shipment, we aim to provide it by email or through your order details. Tracking availability depends on the carrier and fulfilment path used for that item. Some economy or international legs may offer limited or delayed tracking updates.

If your delivery is taking longer than the estimate shown at checkout, contact us with your order number. We will investigate with our fulfilment partners and keep you informed of meaningful updates.

Events outside our reasonable control (for example severe weather, carrier disruptions, or supplier stock issues) can affect timing. We will work with you in good faith but cannot promise fixed recovery times for every scenario.

If tracking shows delivered but you cannot locate the package, or if items arrive damaged, contact us promptly with your order number and any photos that help us review the issue.

We will follow our internal review process and your rights under the Australian Consumer Law where they apply. See our Returns & Refunds page for how to request help.